F.A.Q.
Everything you might want to know before your first piece arrives. Written to be read, not skimmed — because you deserve to feel confident about what you’re buying.
About Pavelle & Co.
Who is Pavelle & Co.?
Pavelle & Co. is a European-founded jewelry house built on a simple idea: the look of fine jewelry shouldn’t be reserved for people who spend thousands. We design floral, pavé-set statement pieces — rings and earrings made to be noticed — and we make them at a price that feels like a quiet win rather than a splurge. Our founder is based in Europe, and that maison sensibility shapes everything from the cut of a petal to the box your piece arrives in.
Where are you based?
Our design is rooted in the Baltic Countries and we serve customers Worldwide. Orders are fulfilled from our warehouses.
Materials & Quality
What are your pieces made of?
Each piece is crafted on a jeweler’s metal base and finished with a rich 18k gold or rose-gold-toned plating. The “diamonds” are hand-set cubic zirconia and crystal pavé — cut and set stone by stone to catch light the way fine pavé does. It’s the technique, not just the sparkle, that gives our pieces their depth.
Is it real gold?
Our pieces are gold-plated, not solid gold — and that’s deliberate. Solid gold at this scale of design would cost thousands; the plating lets us give you the same warm color and finish for under $70. We’d rather be honest about that than have you wondering. What you’re buying is the look and feel of fine jewelry, made to last with proper care.
Are the stones real diamonds?
No — and you’d want them not to be at this price. They’re cubic zirconia and crystal, the same stones used throughout the affordable fine-jewelry world precisely because, set well, they sparkle beautifully. The difference between a piece that looks expensive and one that looks cheap isn’t whether the stone is mined — it’s how it’s cut and set. Ours are set with care, which is why they read as real to everyone but a jeweler with a loupe.
Honestly — will it look cheap or plasticky?
This is the question we built the brand to answer, so we’ll be direct: no. The most common feedback we hear is surprise at how substantial and luminous the pieces feel in person. The pavé setting, the weight, and the depth of the plating are what separate our jewelry from the flat, hollow look of costume pieces. We encourage you to look at the macro close-ups and real customer photos on each product page — that’s the piece in natural light, unedited.
How substantial does it feel?
There’s real weight to our pieces — they don’t feel hollow or tinny. Each product page lists approximate dimensions and weight so you know what to expect on the hand or ear.
Sizing & Fit
Do I need to know my ring size before ordering?
No — and that’s one of the quiet luxuries of shopping with us. Our rings are sizeless and adjustable, designed as a single open band that comfortably fits a wide range of finger sizes. There’s no size chart to measure against and no guessing: your ring is made to fit you, whatever the day.
How does the adjustable fit work?
The band is gently open at the back. To size it, slip it on and, if needed, apply light, even pressure with your fingers to narrow it for a snugger fit or widen it for a looser one. Adjust slowly and a little at a time — the goal is a comfortable, secure hold, never a tight one.
Will an adjustable ring stay on and feel secure?
Yes. Once shaped to your finger, the band holds its position comfortably through an evening out. Because it’s adjustable, you can also wear the same ring on different fingers — a small thing that makes it endlessly easy to style.
Can it fit both slim and fuller fingers?
That’s exactly what it’s designed for. The same piece adapts to slender and fuller fingers alike, which also makes our rings a wonderfully safe choice as a gift — no need to know the recipient’s size.
Is there anything I should avoid when adjusting it?
Just one thing: adjust gently, and only when you need to. Repeatedly bending the band back and forth in the same spot, or forcing it open very wide, puts stress on any fine metal over time. Shape it once to fit, and it will stay beautiful.
Are the earrings heavy on the ear?
They’re designed to make a statement while staying comfortable for a full evening. Approximate weight is listed on each product page so you can judge before you buy.
Care & Everyday Wear
How do I keep my piece looking its best?
Treat it the way you’d treat fine jewelry, and it will reward you. Put it on last — after perfume, lotion, and hairspray — and take it off first. Wipe it gently with a soft, dry cloth after wearing. Store it dry, ideally in the box it came in, away from humidity. A few seconds of care after each wear is the difference between a piece that lasts months and one that lasts years.
Can I wear it in the shower, the pool, or to the gym?
We don’t recommend it. Water, chlorine, salt, sweat, and harsh soaps are the enemies of any plated jewelry — they’re what cause dullness and fading over time. Keep your piece dry and it will keep its shine. Think “evening out,” not “everyday everything.”
Will it tarnish, fade, or turn my skin green?
With the care above, our plating is made to resist tarnishing and keep its color. Green skin and rapid fading come from moisture and friction breaking down low-quality plating — which is exactly why we plate the way we do and why we ask you to keep pieces dry. If you ever experience a finish issue within [warranty period], reach out: see our warranty section below.
How long will my piece last?
With proper care, our pieces are made to be worn and loved for years. Like all plated jewelry, the finish is a wearing surface — heavy daily exposure to water and friction will shorten its life, gentle care will extend it. You’re in control of how long it stays beautiful.
Skin Sensitivity & Allergies
Is your jewelry hypoallergenic / nickel-free?
Our pieces are nickel-free and gentle on most skin. If you have known metal sensitivities, please check the materials note on the product page or contact us at info@pavelleandco.com before ordering, and we’ll give you a straight answer.
I have sensitive ears — can I wear the earrings?
Many customers with sensitive ears wear our earrings comfortably thanks to nickel-free posts. If you’re highly reactive, message us first and we’ll confirm the post material for the specific piece you’re considering.
Shipping & Delivery
Where do you ship?
We currently ship to all the countries. If you don’t see your country at checkout, email us and we’ll let you know if it’s coming.
How much does shipping cost?
We offer free shipping.
How long will my order take to arrive?
Orders are typically processed within 1 business day and arrive within 6-8 days of dispatch. You’ll receive a tracking link by email the moment your order ships.
Can I track my order?
Yes — a tracking number is emailed to you as soon as your piece is on its way. If you don’t see it, check your spam folder, then reach out to info@pavelleandco.com.
Will I have to pay customs or import fees?
No, we cover all the fees.
Returns & Exchanges
What is your return policy?
You can return or exchange unworn pieces in their original condition and packaging within 30 days of delivery. We want you to feel certain about your purchase — if something isn’t right, we’ll make it right.
How do I start a return or exchange?
Email info@pavelleandco.com with your order number and what you’d like to do, and we’ll send you simple instructions.
Are returns free?
Yes, we do not apply any restocking fee. You only need to pay to ship the item back to us.
My piece arrived damaged or faulty — what now?
That’s on us. Email info@pavelleandco.com within 5 days of delivery with a photo, and we’ll arrange a replacement or refund right away. This never counts against your standard return window.
Warranty & Guarantee
Do you offer a guarantee on the finish?
Yes. We stand behind our plating with a tarnish-resistance guarantee for 5 years. If your piece tarnishes or loses its finish under normal, proper care within that window, contact us at info@pavelleandco.com and we’ll take care of it.
What isn’t covered?
Damage from water exposure (showering, swimming, sweating), drops, harsh chemicals, or general wear-and-tear beyond reasonable use. In short: the care guide is also the warranty guide.
Gifting & Packaging
How will my piece be packaged?
Every Pavelle & Co. piece arrives in our signature bordeaux gift box with gold detailing — designed to feel like an occasion the moment it’s opened. The presentation is part of the piece, whether it’s a gift for someone else or a gift to yourself.
Is it suitable to give as a gift straight out of the box?
Absolutely. Our packaging is made to be handed over as-is — no extra wrapping required. It’s the kind of box that earns a reaction before the lid is even off. And because our rings are adjustable, you never have to know the recipient’s size.
Can I have it shipped directly to the recipient?
Yes — just enter their address as the shipping address at checkout.
Will the price be visible to the recipient?
We never include pricing inside the package, so it’s always safe to ship directly to someone you’re surprising.
Ordering & Payment
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, Google Pay, PayPal. All payments are processed securely; we never store your card information.
Is my payment information safe?
Yes. Checkout runs on encrypted, PCI-compliant payment infrastructure. Your details go straight to the payment processor and are never visible to us.
Can I change or cancel my order after placing it?
We process orders quickly, so reach out to info@pavelleandco.com as soon as possible. If your order hasn’t shipped yet, we’ll do our best to update or cancel it.
Do you restock sold-out pieces?
Often, yes. If something you love is out of stock, sign up for a back-in-stock alert on the product page and we’ll let you know the moment it returns.
Still Have a Question?
We’re a small house and we answer personally. Email us at info@pavelleandco.com and a real person will get back to you within 7 business hours. Whatever you’re wondering before you buy, we’d rather you ask than guess.
Pavelle & Co. — the look of thousands, at an honest price.